Public Relations

crisis communication plan

4 Reasons a Crisis Communications Plan is Essential to Any Business

Although we’re well into the new year, it’s safe to say we’re probably all still a little shell-shocked from the craziness of 2020. Not just personally but in business as well. Sure, we’re optimistically planning ahead, but if there’s ever been a time to take the familiar idiom, “hope for the best and prepare for the worst” to heart, it’s now. R view is that having a crisis communication plan is a key to doing just that. Here’s why.

What Is A Crisis Communication Plan?

Essentially, a crisis communication plan is your strategic approach to responding to an unanticipated event that could disrupt your business operations and/or damage your brand reputation. It could be a product recall, customer injury, employee misconduct or a security breach. But natural disasters and, as we’ve recently learned, pandemics can certainly qualify as a crisis for businesses too!

Why Crisis Communications is Essential to Your Business

Quite simply, s@%t happens! You can think of a crisis communications plan like insurance in a way - a safety net that’s there for you just in case.  When navigating your business through the unexpected, here’s why a crisis communications plan is essential:

  1. You won’t be caught off guard – When a crisis hits, time is essential. The longer you take to respond the quicker trust in your brand erodes, or at the very least, confusion will keep customers away. With a crisis communication plan in place, you’ll be able to provide transparency and the most appropriate messaging right away.
  2. You’ll be able to focus on resolving the crisis – In a crisis, it’s all hands on deck, right? Making it nearly impossible to prepare your communications plan and manage the crisis effectively at the same time. By preparing ahead of time, everyone knows their role in communicating, what steps to take and who to communicate with, freeing up the rest of your team to deal with the crisis itself.
  3. You’ll be able to control the narrative – One thing we in the PR industry know, is that the first message that’s out there is the stickiest, so to speak. It’s so much harder to change perception than to drive the message initially. Trial by social media is all too common these days and an effective crisis communication plan can help you get the right message to the right people instead of the wrong one going viral.
  4. Done right, you could improve your reputation – Warren Buffet once said, "It takes 20 years to build a reputation and five minutes to ruin it.” Yikes, but true. On the flip side, as we’ve seen over the last year, businesses who are authentic, honest and open the lines of communication have been the ones who have thrived in spite of the circumstances. 

Check out R Take on Crisis Communications During COVID-19 and Beyond for tips that can be applied to any unanticipated situation. Or, click HERE to schedule a FREE 15 min Discovery Call and let’s get started on your crisis communications plan together!

by R Public Relations Firm

boutique public relations firm

The Big Benefits of a Boutique Public Relations Firm

If you’re looking to make a big splash for your event, product, or service, you think you need a big Public Relations agency to do it, right? Not even close. Much like how there can be too many cooks in the kitchen, the same can apply here too. When there are too many people in the PR process it can quickly bellyflop your vision and your budget. Here’s how a boutique public relations firm can benefit you.

Boutique Public Relations Firm, by Definition

So, ‘boutique’ isn’t just a fancy word for small, at least in the PR world. A boutique public relations firm is also one that is specialized or focused in a particular area of expertise. For example, R boutique public relations firm represents lifestyle brands including those in the restaurant, retail, hospitality, health and wellness, and startup industries.

Benefits of Boutique

You can expect these benefits in working with a boutique public relations firm:

  • No Swapsies – It’s a common practice for large agencies to woo clients with their most senior account team, yet as the campaign moves along you find yourself handed off to junior team members to bring it to fruition. This doesn’t happen with a boutique firm; you work with exactly the team that inspired you to sign on with them in the first place; from beginning to end.
  • Focused on You ( R business is Yours) – To put it bluntly, large agencies don’t need you as much, especially if they don’t see a lot of growth potential in the account. And the amount of effort spent on your campaign may reflect that. On the other hand, boutique public relations firms live and die by the relationships they create with their clients, so they are focused on doing their best for you, always.
  • Fierce Flexibility – The larger an agency is the more bureaucracy you can expect, which means you’ll have to work within their system and schedule versus the other way around. Boutique firms have more freedom to be creative and can be more responsive. This creates an environment that’s naturally more collaborative and adaptive to your needs, more like an extension of your own team.
  • More Splash for Your Buck – Large agencies are corporations with more overhead, so naturally what they charge reflects that. Plus, they’ll likely track and bill for every little thing; it’s more transaction-based. With a boutique public relations firm, you have a partnership in which you’re committed to the same goal – the success of your campaign and hopefully the success of many more in the future! As a result, the back and forth is viewed as part of the process! Not to mention, as a small business there’s much less overhead. 

For R help with your next PR campaign, click HERE to schedule a FREE Discovery Call Today!

benefits of a boutique pr firm

by R Public Relations Firm

nashville influencers

20 Top Nashville Influencers (and what makes them so important to brands)

Image by Style Blueprint

Merriam-Webster defines an influencer as someone who inspires or guides the actions of others, or more specifically, as someone who is able to generate interest in something by posting about it on social media. Brands have taken notice and influencer marketing is now a key component of social media strategy. How do they help and who are the top Nashville influencers? Find out here.

The Influence of Influencers

According to We Are Social, 3.484 billion people actively use social media (that’s 45 percent of the world’s population if you’re counting!). What we can pretty much all attest to is that we’re sick of being marketed at from every direction, no matter how targeted it may be. Enter influencers.

Early on, influencers were primarily celebrities. Anyone ever bought anything a Kardashian plugged? You don’t have to admit it, The Guardian shares the proof. But celebrity endorsements can be hard to come by, and can cost you big. 

Luckily, there are plenty of “regular people” who have built a reputation for their knowledge and expertise on specific topics or specific categories through regular social media posts. They’re seen more as trusted friends and peers and are able to generate an engaged following that pays close attention to their recommendations. While they may not have the millions of followers, these influencers can potentially drive an average of 16x higher engagement rates than celebrities , according to The Realtime Report.

Top Nashville Influencers

If you’re a lifestyle brand in Nashville looking to connect with consumers and establish trust, influencer marketing may be just the way to go. Here are our top 20 Nashville influencers (in no particular order):

Nashville native Hunter Premo is the daughter of one of the city’s most sought-after makeup artists. But she’s more into fashion, sharing her boho style – and her life – with tens of thousands of followers.

After competing in Miss America as well as The Amazing Race (and gaining a following from that), Ervin is an influencer on topics that range from marriage and kids to fashion and female empowerment.

Born out of a desire to share her love of Nashville’s culinary scene, Davis’ Instagram has now become the place to inspire foodies or anyone exploring local restaurants to try.

This influencer and blogger shares her tips on food, fashion, and family plus offers tons of “swipe up” retail codes and life hacks.  

The Happily Grey founder posts beautifully curated pictures from her life as a fashionista, businesswoman, wife, new mom, and dog lover.  

Tomiko provides all kinds of travel tips and she also works to help brands shift the culture on diversity in tourism.

This yoga instructor and doula posts fitness and beauty tips as well as body-positive messages and book recommendations.

Husband to Hunter Premo, this photographer/videographer is an influencer in his own right on topics that include adventure, style, and chivalry for the modern gentleman.

She’s a trainer to local celebrities with a feed that shares workout tips, healthy recipes, and videos from her weekly Saturday night dance party with husband Sean.

This photographer came to Nashville by way of Austin and posts snaps of everything from walks in the park with her pups to front yard hangs and the beauty of everyday life here.

This power duo of Michelle and Dan came to Nashville by way of New England and we are all the more hungry for their food photos for it! Their posts and snaps of recipes, top lists of fab food finds, happy hours and more are not to be missed! 

Holly is a nurse practitioner who loves exploring some of the hottest restaurants and dishes in Nashville. She also shares some of her own dishes on her feed.

Josh’s blog reviews the best restaurants in Nashville and offers fun insights into the dining scene while all the mouth-watering finds are shared on Insta.

Ashley is a girl mom (and a dog mom) with a lifestyle blog that dishes on food, the latest fashion trends, parenting tips and life in Nashville where she’s lived for 10 years.

Blair overcame hunger herself and now shares her foodie experiences across Nashville and beyond.

This native Nashvillian blogs about food and lifestyle as she brings us along on her epic travel adventures near and far.

She’s your go-to girl for all things Nashville sharing delicious food as well as local clothing and cool snaps of our awesome city! 

Brittany is a creator, influencer and stylist who delivers daily inspiration for luxe plus fashion on Instagram and YouTube. 

Melissa is a digital strategy expert who brings authentic storytelling back to social media. In her spare time she shares the best plus size fashion trends and tips.

Chef Laura Lee has a background in health-related cooking and shares healthy, delicious recipes, meal plans and insights into her. 

For R help with influencer marketing, click HERE to schedule a FREE Discovery Call today!

Image by Nashville Lifestyles

by R Public Relations Firm

virtual events in nashville

R Checklist for Creating Top Virtual Events in Nashville

virtual events in nashville

It’s pretty much inevitable at this point that if you’re planning to host an event anytime soon, you gotta go virtual. But it’s not as easy as it sounds. Unless you have R checklist for creating top virtual events in Nashville, of course!

A Virtual History Lesson

We get it; nothing truly replaces the experience of meeting face-to-face with prospects, clients, and colleagues, but since COVID-19 began virtual events have been as much of a necessity as our daily coffee fix. In fact, virtual events have been around for longer than you may think for that very reason. The first webcam was actually created in 1993, by University of Cambridge computer scientists who were too ‘busy’ to physically check to see when the coffee, located in another lab, was ready. So, they created a webcam to livestream its progress. Priorities, right!?!

Virtual Events Today

In all seriousness, today’s virtual events can range from small groups to thousands of attendees, and the most common types of events include:

  • Question and answer sessions
  • Tutorials and/or classes
  • Training
  • Tours
  • Interviews
  • Performances
  • Conferences
  • Networking events

R Top Virtual Events Checklist

Anyone who’s ever planned an event knows how much goes into it. Success doesn’t come easily with virtual events either, but that doesn’t mean it shouldn’t look seamless! Here’s how:

Get a Game Plan – And start early! Think about: 

  • What you want to achieve
  • Who your audience will be
  • The experience you want to offer
  • What content would be relevant to them, whether you want a live or on-demand event or both
  • If you’ll require registration
  • If you want to partner with advertisers and/or sponsors, as well as how you define success and how you will track those metrics. 

And don’t forget to create an event budget.

Work Out the Right Time – From working out time zones to ensuring you’re not competing with other similar events to doing some research on when your audience is typically online; choosing the right time and date is much more important (and much more involved) than you may initially think.

Pick the Right Platform – This really depends are what type of event your hosting. For live-tweeting events, you might use Reddit or Slack (don’t forget the hashtag!). Webinar platforms include Zoom, as well as Livestorm and YouTube Livestream. Social livestreams include Instagram Live, Facebook Live and LinkedIn Live. For conferences there’s 6connex, HeySummit and Run the World.

Promote, Promote, Promote – There’s so much competing for your audience’s time, including other virtual events. So, make sure potential attendees know the details and WHY they should attend. Then promote far and wide using email, social media, and on sites like Eventbrite. What’s more, ramp up your efforts starting 2-3 weeks out as many won’t commit until then. And don’t forget to enlist speakers as ambassadors for the event in addition to creating an event hashtag and a dedicated landing page.

Test Things Out – Rehearsals are super important because it’s far too easy for attendees to bail if your virtual event is a pain. Test internet connections, prepare backups of presentations, and make sure your speakers are comfortable with the platform. Depending on the size of the event, you might even have some tech support available for attendees should they run into trouble.

Create Opportunities to Engage – Of course we’ve never done this ourselves, but we’ve all ‘heard’ of multitasking or social media surfing during a virtual event. Gasp! The easiest way to avoid people tuning out is to keep them engaged by incorporating a poll or chat tool (make sure to have a moderator) and/or encourage live-tweeting. Don’t forget to ask for feedback at the end of the event so you can improve for next time too!

Virtual Events That Got It Right

With so many virtual events out there right now, there are plenty of hits and misses. But, here are some of R favorite successful events:

  • Skift’s Online Summit - Travel's Path Forward – The first in their series of travel summits, the event had multiple speakers and guests had the opportunity to ask questions. Recordings of the series can be found here. 
  • Lululemon has been hosting a monthly online book club with live discussions on Instagram that feature the authors. Each book club pick focuses on a health and wellness topic and the discussions are moderated by one of their global ambassadors.
  • Garth Brooks and Trisha Yearwood hosted a series of free livestream concerts on Facebook Live with the hashtag #GarthRequestLive where they played requests that fans put in the comments. We simply had to include a Nashville success story right?
  • Silverado Vineyards came up with the concept of a virtual wine taste test to unveil a new product. They sent wines to their best customers and invited them to a virtual tasting while their experts discussed the wines.
  • Washington Performing Arts Gala – Their gala was scheduled for March and instead of canceling it they turned it into a virtual livestream experience in only 3 days! And even created a webinar to document how it went!

Top Virtual Events in Nashville Coming Up

For R help in planning your virtual events in Nashville or beyond, click HERE to schedule a FREE Discovery Call today!

virtual events in nashville

by R Public Relations Firm

crisis communications

R Take on Crisis Communication During COVID-19 and Beyond

crisis communications

 

This year, the collective elephant in the room for every marketing and PR team is COVID-19. Whether it’s affecting your organization through closures, restrictions, lack of demand, supply chain delays, or any other avenues, it’s something we all need to address. But, most of us aren’t exactly sure how. We can help with crisis communication tips that can be applied now or to any unanticipated situation that can affect your brand reputation.

What is Crisis Communication?

It may sound ominous, but in general, crisis communication is simply your strategic approach in responding to any unanticipated event that could disrupt your organization’s operations and/or cause potential harm to your brand reputation such as:

  • Product recalls
  • Customer injuries
  • Employee misconduct
  • Security breaches
  • Natural disasters

And unfortunately, we can now add pandemic to the list.

Crisis Communication in Action

With the speed in which news travels today—as well as its reach—how you communicate during a crisis can dramatically impact your reputation—good or bad.

Here are some examples of misses in crisis communication:

On the other hand, these organizations got it right:

R Crisis Communication Playbook

When you have a crisis on your hands, you’re likely asking what should you be saying, how should you say it, who should you say it to, and via which channel(s)? It can get overwhelming pretty quickly so the first thing to do is take a deep breath and then:

Assess the Situation – There are a couple of layers on this one. From a broader perspective assess the type of crisis you’re dealing with, as a product recall will certainly dictate a different response than a pandemic. Then, take a look at all your currently scheduled campaigns as well as social media to see if they are still right for the current situation in voice, tone, and messaging. Don’t forget imagery too! Considering COVID-19 specifically, you don’t want to show people too close together for example. And with emotions so high right now, perhaps shift your message from an overt product focus to more of a human focus that’s empathetic and helpful. 

Respond Quickly - To control the narrative for your brand as best you can, quick action is a must. Also, consider your channels. For example, if safety concerns about your product are reported on social media first then respond there first. Expand to other channels quickly thereafter and communicate often with updates. Next, once you’ve assessed your campaigns, quickly stop any that may be perceived as insensitive to the situation. Even with campaigns you continue, consider how often you email and/or post. Too much push marketing can be seen as intrusive (and self-serving) in times of crisis.

Be Transparent - As you saw in the examples of misses above, any attempt to withhold information— whether real or perceived—will be disastrous for your brand. If the crisis is a situation in which your organization is at fault; acknowledge what happened, accept responsibility, apologize, and clearly communicate how you will move forward. Importantly, if the crisis resulted in injury, put the victim’s pain and frustration first. And avoid placing blame right off the bat. It can also be helpful to put yourself in the shoes of your audience and/or victims of the crisis to think about what you would want to know and how you would want it communicated.

Be Consistent - Not only in message but also across channels. Keep in mind that in most cases you’ll have different audiences in which you need to communicate. You’ll need to carefully craft messages that are still consistent, yet specifically speak to their concerns. Using COVID-19 as an example, if you’re a restaurant whose business hours have been restricted this will impact employees and customers. While it’s inconvenient for customers it’s potentially devastating to the livelihood of your employees, so the tone needs to be appropriate although the general message of restricted hours is the same. And consider the best way to get that message across. Social media and on-premise signage may work for customers, but would be highly inappropriate for employees.

Monitor Sentiment - Make sure to keep a close eye not only on national and local news outlets during a crisis but also on what your customers are saying on social media. And don’t forget to respond, on-message of course! Track your campaigns carefully as well. If your crisis communication approach is working, great! But still remain vigilant. If it’s not, go back to the beginning and reassess to see how you might tweak to improve communications going forward. Another option here might be to enlist the help of supporters such as brand ambassadors to create some positive influence.

Schedule a FREE 15 min Discovery Call to share your biggest communication challenge during COVID-19 or any crisis situation for your organization, and we’ll offer tips to keep your brand's reputation intact.

by R Public Relations Firm

difference between pr marketing and advertising

R Commonly Asked PR Questions

difference between pr marketing and advertising

With years of experience in public relations, we know that great things come when you get people talking. But that’s just one reason why we love answering your PR questions. The other: to show just how effective PR can be in helping your business flourish! To start the conversation, we’ve answered some of R most commonly asked questions. 

What's the difference between PR marketing and advertising? 

Wondering about the difference between PR marketing and advertising? Public Relations are creative content tools to relate to the public and a wider audience messaging for your business, such as press management, content on your social media, and creative promotions to entice a larger audience to know—and care—about your business or brand. Marketing is a tool used to mix the brand aspects of your business with internal messages such as menus, website updates, social media strategy and a direct a to b channel from brand to a message. PR is more indirect, as you rely on media (both traditional and digital) to convey your message—here, a publicist is in the driver seat to ensure your messages are properly conveyed, serving as your messengers to the general public as opposed to just message givers (like a more traditional marketer). Advertising is a direct message to a platform such as a billboard, digital ad on a website, TV ad on a station or show—this is where your message, such as “stop by we’ll leave the light on for you,” would be directly placed on a platform. An advertising agent will likely lead you to those sources, discuss an ad budget, and advise on proper channels and messages to entice a direct audience with a direct message.

Are press kits still a thing? 

Yes, a press kit is used for many reasons, it aligns all press you have garnered ( or are garnering) and offers the writer a way to fact check directly with a proper press kit a lot of back and forth and research can be avoided and a writer is more likely to write about someone or a business that has an organized brand. All of which can be conveyed on a professionally done press kit.

How can an influencer help a brand? 

Influencers can sometimes be a tool to entice more buzz, however, often influencers charge for posts, so you want to be sure that the influencer(s) you choose to work with offer media kits with successfully brand sharing stories and also their audience matches your brand efforts. Know your goals going into the relationship, like if you want to increase your followers, be sure they have a track record of helping others do this, or if you are pushing a product or sale be sure you have your message clear to them so your goals are also met, especially if you are paying them.

Let’s keep talking. Schedule a FREE discovery call today!

difference between pr marketing and advertising

by R Public Relations Firm

favorite things 2019

R Favorite Things 2019

favorite things 2019favorite things 2019favorite things 2019 favorite things 2019favorite things 2019favorite things 2019

 

Working as publicists and writers around the holidays is a busy time for us, there are holiday must-have lists, recipes, and private events to be shared. Offering R creativity daily is a fun full-time gig. However, sometimes we have to stop and smell the roses, take a minute or two for ourselves, so we can recharge for our clients and team. This season, in the midst of holiday buzz-building for others, I asked the RPR team to share their own favorite things. It was a true joy to see what everyone shared. Take a peek here, hopefully we inspire you, too from R team to yours!

Julie, International Consultant and Senior Editor 

This cookbook, because potlucks are the best way to entertain!

This t shirt- because it’s so comfy and looks cute with any coat, cardigan and scarf.

And this fake awake eye brightening pencil (because kids).

Sarah, Digital Media Guru

Lush: Avo Bath Bomb (because we all need a good bath to relax at the end of the day)

Stila: Stay All Day Liquid Lipstick ( because oops lunch meeting new clients)

William Sonoma: Himalayan Salt Block for Grilling - salmon, chicken, you name it, it will taste better

Jamie Oliver: Mortar and Pestle  (because needed)

Benriner: Mandolin Slicer ( watch those fingers but here comes some majorly good gratin)

Rifle Paper Co: Phone Cases ( because they are gorgeous)

Tracy, Senior Editor & Content Specialist 

Yeti Wine Tumblers—Hellooooo, glamping!

Smith Teamaker's Meadow Tea—My favorite herbal tea, and a great stocking stuffer. Even the kids love it with honey.

Miir Camp Cup—My husband got me one last Xmas and we both love it so much I'm getting him one this year. It legit keeps my coffee hot for hours, and so far has proved indestructible. Plus, the company uses proceeds to help bring water to those without.

Sonora Candles from Paddywax—They look as good as they smell!

Tamyra Beanie from Prana—How stinking cute is this hat?!

Martha Stewart Spoonula—Nothing fancy, but it's seriously one of my most beloved kitchen utensils.

Condensation Ring—How pretty are these stackable bands from Portland-designer Seaworthy?!

Sukari Baby Facial from Drunk Elephant—The perfect at-home acid exfoliation.

Weighted Throw Blanket—Just me?? I'm totally asking for one this year.

Patagonia Fleece Mittens—Love that they open to fingerless gloves.

Venti Beach Tote—Look at how much it will hold!

Julia, R-ecipe Development, Senior Editor 

Norden - Joshua Tree Ceramic Candle I love these! And I use the jars for flowers or a coffee mug when the candle is done :)

Sabre - Teak Butter Spreaders Classic, chic and great for entertaining, making your morning toast or as a prop in food photos!

Kerzon - Feuilles d'Eucalyptus I love things scented with eucalyptus! When I'm cooking all the time and washing my hands, I always need a good hand lotion. This one is thick and creamy and the shea butter is great during the winter.

Vintage Barware Jigger I'm always looking for cool vintage items for my bar cart. I think these mismatched vintage bar jiggers are my next purchase!

Everlane - Shrunken Cashmere Sweatshirt A little more expensive than the others, but I love Everlane cashmere. It's a good price and it holds up well. The cropped cashmere "sweatshirt" is my favorite and looks so cute with high waisted jeans. The red really pops in the winter!

Madison, Brand Ambassador 

12-month planner from Bando - These are my favorite planners, I get one every year! Plus, they have cute stickers..who says you can't play with stickers as an adult.

Cotton smock apron from World Market - If you watch Bon Appetit on Youtube, you will notice a lot the editors wearing these. I have one, and I love it! It's a loose fit so you can comfortably wear it over chunky sweaters or sweats.

Beeswax wrap from Bees Wrap - I'm trying to reduce the amounts of single-use plastics I use, I've seen that these are a great replacement for plastic wrap

Minute Mimosa Sugar Cube Trio from Uncommon Goods - This looks so fun.

Copper Planter from West Elm - I love the metallic color of this planter! I have two dogs that are nosy and like to get into all my plants so having a planter that's elevated is a must in my apartment

In-shower body conditioner/exfoliator from Lush - This is one of the best in-shower moisturizers for the cold weather months. It exfoliates your skin while also moisturizing it. It's marketed as one of Lush's "naked" items which means it is packaging-free, again reducing the amount of single-use plastics!

Emily, R Founder

While most of my Christmas faves revolve around my Bambinos Registry plus diaper genies and baby bathtubs, for my little love who is due Christmas Day. Yet, for moi I would choose these beauties:

 Pick A Pom hat from Anthropologie: I honestly tell my husband and family - pretty much you could  get me a sock on sale at Anthro and I would like them, but I really do love this “change the pom pom” idea for this hat. It’s less than $40 (which for Anthro is pretty much a steal). Speaking of stealing I am sure my tween daughters will steal these from me, but it still would be fun!

The grandma in me is craving flannel sheets, these houndstooth babies are so pretty and pink and on sale!

For the kitchen- I need/want a new cutting board or two, and these are so pretty.

These are essential for me, and I truly love, love love this company. If you don’t have these wooden spoons, then I suggest you put these on your list, they are the best for cooking , stirring and pretty much everything, I have my whole family hooked on them. I also love this mission and family run operation- people who quit day jobs to build spoons are my inspo!

Because I love our R clients, I love these earrings from Hearne as my final pick. Bonus, by buying these,  I will likely help a baby in Africa get some diapers and immunizations with the purchase too:  Another bonus: I may still be pregnant on NYE but these pretties with an extra large maternity sweater will make me feel like I am a supermodel!

Tammy, R Accounting Guru:

“Save your money and make something and write a nice card (RPR accounting)”

 

by R Public Relations Firm