Messaging

tips to help you reopen

R is for R(e)-opening! 6 Tips to Help You Reopen Seamlessly

Raise your hand if you are a business owner who recently had your entire world turned upside-down? For us, we’ve been in the trenches with R clients as they’ve shuttered their doors, launched take-out menus, and now as many look to Re-open businesses, which in some cases, have been around for more than 20 years. Wow, things can change with the blink of an eye, can’t they? First, we want to say, whether you’re a client, a friend, or new to the RPR blog, we are here with you. Seriously, this is a time to band together and to be flexible, forgiving, and open to the new world we live in—a touchless, mask-wearing world. We see you and your pretty eyes in those masks, and we R here to help! Below, we’ve pulled together six tips to help you reopen and thrive in this ever-changing world. 

Make a plan. For many of you, the new rules, regulations, and stages of reopening are hard to keep up with—they change daily, and just as you seem to catch your groove something new pops up. Deciding when to open, re-open, who to bring on board, and what to do with your furloughed staff can be mind-boggling, let alone thinking about your marketing messages during times like these. First things first, take a deep breath and sit down. Let’s write a plan—a new plan—here’s what we need to include:

  1. Dates and guidelines for your city, what you are going to do, and when you want to do it. Start with a projected date of opening at (25% 50% 100%) capacity and re-hiring (XXX) employees to get things up and going. Call your staff even if they are furloughed, most probably want to come back ASAP. They most likely miss you—and their jobs—too. 
  2. Once you have a general outline, set up a Zoom call with your crew, review the plan you have and let them know, yes, things are changing so please be patient and flexible, and that you are, too!
  3. Share your plan with your staff. This may involve retraining them on new systems for cleaning, for customer service, for everything (it will be like you just opened!). We know it's frustrating, but take the retraining seriously as the last thing you want is a customer to video your staff NOT meeting new guidelines (if you need help in the HR department, let us know—we have resources to guide you).

Make a Plan B. If we can learn anything from the past few months, it’s that we all need a Plan B. There are a lot of what-ifs in the world of business right now, so be PROACTIVE vs. reactive, meaning prepare for things to continue to operate under a “new normal” and/or potentially even revert to stay-at-home orders, but this time you will be ready to make your business marketable!

Prepare for things to be touchless. Many places plan on keeping curbside shopping, free shipping, new website features for online ordering, and more from the past few months. We can say most of our lives are now MORE THAN EVER online, so get those online shops and websites up to snuff. (Psst: we can help here, too.)

Think outside of the box. Now is the time to offer up something new—to your menus, to your websites, to your business. We are seeing some make masks, some make new kinds of menu items (cue in family-style take-out meals), and some make new kinds of lemonade from these lemons. Perhaps this is the time your business thrives in a way it never has before, because, really, why not?

Take this time as a lesson on diversifying your offerings, adding merch, launching new product packaging, making your site shoppable … whatever it takes! Let us know if you need more suggestions or want help executing—we’re here to help!

And, as always, be patient and be kind. Your audience, clients, and customers are all in a state of unknown, and are adjusting, too! Have your social messaging be bright, informative, and positive. Remember your words have POWER, so use them accordingly!


5 ways to pivot your business message

5 Ways To Pivot Your Business Message Right Now!

 

Business Message

As we enter a new “normal” in terms of our business world during the time of COVID-19, the word “pivot” has been thrown around as a big buzzword, particularly when it comes to businesses. For us as word-weavers, we want to help, as when you pivot internally and not externally things can go south. Meaning, if your messages are mixed, inconsistent or flimsy (which is easy to do considering the world has turned upside down in the past 90 days), your people may be lost as to what you really are offering and thus move onto another pasture, if you know what we mean. We R here to help with our 5 ways to pivot your business message to communicate your new normal.

1. Google your business and your top employees

Google your business and your top employees and see what has been written and what may be changing for you for the foreseeable future. If you are, for the foreseeable future, going to offer curbside pick-up, see if that is in your current online search messaging, and if not, hire a great SEO company to make it happen (we have friends we can point you to if you need it). People are online now more than ever and most people want to come back to you, but if they see the words “closed,” “temporarily closed,” “laid off,” “furloughed,” or whatever else has come up for you and others in the past month, they may be shy to buy, purchase, or stop by for a visit if you plan on reopening anytime soon. Make a checklist of where you need to re-message your message and get going on that ASAP.

2. Update your social media

Update your social media but know the who, the what, and the when before you do so. 

3. Meet people where they are

Get masks, sanitizer, and so on for your establishment. We even have a client offering sneeze stations, no joke, and anticipate varying levels of comfort for guests. Some people are not going to want to get out of their cars for the foreseeable future even when governments open up. So be prepared for those who are ready to come in and those who want to be met outside.

4. Offer NEW purchasing options

You may want to update your websites (we are happy to help) and offer some additional items for sale. We have restaurant clients that are upping their merch and dry goods on their websites. Furthermore, we have online retailers offering free shipping as a long-term goal!

5. As always be kind!

This seems obvious but when you look at a Yelp review that slams you for whatever choice you may be making. As the world opens back up, be sure to answer when you have cooled off—a quick tweet, Yelp response, or what have you, can have a lasting effect. 

If you need more tips, tricks, or help, schedule a FREE Discovery Call Today!

Business Message