Business

Invest in PR

How Much Should Brands Invest in PR

Investing in public relations (PR) helps you maintain a positive relationship with the public. A well-executed PR campaign can help you manage your brand's reputation, boost product awareness, generate leads, and drive sales. However, choosing an optimal budget to achieve the best ROI is challenging for most businesses. What percentage of your marketing budget should you allocate to PR?  Should you invest in digital PR or a mix of digital and traditional PR?  In this article, we’ll address questions like these and other factors to consider when deciding how much to invest in PR.

How Much Investment in PR Is Optimal?

The optimal PR budget to drive good results varies for different businesses and industries. For example, a small business in the transportation industry may commit less than 5% of revenue to PR with success, while a tech startup may need a much higher percentage to make an impact in that industry. However, as a guide, it’s most common for companies to invest between 1-20% of revenue on the budget, with million-dollar brands often spending between $250,000 to $25 million annually on PR activities. 

5 Factors To Consider in Determining Your Brand's PR Budget

Investing in PR can be tricky; you don't want to under-budget or over-commit. However, these key factors can help you determine the optimal budget for your brand. 

1. Company Revenue

PR Revenue
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Your company's gross revenue can help determine how much you allocate to activities such as PR, procurement, R&D, and others. For example, a brand with an annual gross income of $10 million will certainly have less allocated to marketing than a $100 million company. Start with your gross revenue, then track the ROI on your current PR activities, if any, to help guide your decision to increase or reduce the budget. 

2. Brand Goals

Invest in PR
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Your brand's goals will guide your business' general approach. This will include choosing your PR strategy, channels, tools, and team structure. For example, if a goal is to build brand awareness, PR strategies like thought leadership and press releases will be effective. You also have to choose between paid distribution channels or organic channels. 

You also have to consider the frequency of the content type. For example, if you publish five press releases monthly at $300 per distribution, you will need a $1500 monthly budget for press releases. However, if you include other PR strategies to achieve your awareness goals, your budget will increase to accommodate the extra cost. 

3. PR Team Structure

Invest in PR
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PR team structures can vary significantly across different businesses. Some companies may have in-house PR departments, while others outsource their PR needs to specialized agencies. A hybrid approach is also possible, where a business combines in-house and outsourced resources to manage PR activities.

The chosen PR team structure will impact the investment required for PR activities. For instance, when outsourcing to a PR agency, a business might need to budget anywhere from a few thousand to over $10,000 monthly for their services, depending on the agency's size and expertise. In a hybrid model, additional costs may be incurred from hiring an in-house manager to liaise with the PR agency. The most expensive option would be to staff an in-house PR team.

4. Industry PR Trends

Some industries require more investment in reputation management and marketing than others. For example, a typical transportation agency has a minimum PR spend of less than 5% since most of its business relies on existing customer relationships. In contrast, tech startups might invest up to 15% of their revenue in marketing activities. It's best to research your industry to identify PR trends, like effective strategies, best channels, and competitor approaches. All of this information will help you get a holistic view of what an optimal budget will look like. If you don't know how to research your industry, contact a professional PR agency for assistance. 

5. Type of PR Activities

Digital PR has been on the rise lately, with some businesses investing entirely in it while others merge digital with traditional PR. For example, a digital-only PR strategy will include email, social media, SEO, link building, and content marketing strategy. However, a hybrid structure will consist of press releases, interviews, and events, as well. With either of these approaches, you can take advantage of earned media opportunities which are organic brand mentions that are much more budget-friendly than paid media. But the mix of activities that will work best depends on the most effective way to reach your target audience and your goals. 

Partner with PR Agency to Maximize Your ROI

Generally, determining how much you should invest in PR activities depends on your company's revenue, industry, brand goals, team structure, and the type of PR activities that best support your goals. Regardless of your decision, one fact is undisputed—PR is vital to successful brand marketing. Investing in PR can lead to brand loyalty, boost awareness and sales, and help establish your brand as a reputable company in your industry. However, creating a budget is a small part of your success curve; you must also invest in the right strategies, tools, and teams. 

At RPR Firm, we have over a decade of experience managing PR campaigns for businesses in different industries. Schedule a free consultation with us today to see how our professional PR services can maximize the return on your investment in PR.


Brand PR

5 Best Ways to Improve Your Brand's PR

Navigating the world of public relations can be daunting, especially when balancing empathy, marketing, and brand values. In this in-depth guide, we share our top five strategies for enhancing your brand's PR and must-have components for an effective PR strategy drawing from our extensive experience working with diverse brands.

Elements of a Good PR Strategy

As a professional PR agency with over a decade of experience working with more than 50 brands in different industries, we have studied and created successful public relations campaigns extensively. If you are planning your next PR strategy, here are some elements to prioritize:

1. Show Empathy but Uphold Brand Values

Brand PR
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You want to ensure that you communicate messages relevant to your audience's needs and identify with their struggle but maintain authenticity at all times. There must be a message of truth, which builds connection more than fancy press releases or positioning statements.

2. Have a Long-Term Strategy and Measurable Goals

The fastest way to fail in PR is to dive in without clear goals or a plan. A clearly defined PR goal specifies what to focus on, while your brand PR strategy breaks down the steps to achieve the goals and measure results. When you balance realistic goals and actionable strategy, you’re much more likely to succeed.

3. Find a Balance between Providing Value and Selling a Solution

A core goal of public relations strategy is brand awareness. However, it's also a good tool for generating sales. But if your PR campaign over-prioritizes sales, you could lose the target audience's attention. On the other hand, if it focuses more on value, you will build connections but might get fewer sales conversions. Therefore, it’s important to strike a balance between the two in PR activities. 

Ways to Improve Your Brand's PR

Are your PR activities performing as well as they could be? Do you need to boost the results with new ideas and strategies? Here are some good PR strategies you can adopt to improve your brand's PR.

1. Listen to Your Customers

Brand PR
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PR helps you connect with your target audience, and you must listen to what they are saying. Communication is a two-way activity, and listening will help you identify gaps in your strategy. You can find out what you are doing correctly, the areas to adjust, service challenges, product update requests, critical issues that affect your target audience, and many more. 

Sometimes, your poor performance in PR activities isn't an internal issue, such as a lack of expertise or tools. Rather, it's an external issue like a lack of effective communication with the target audience. By creating a PR survey, poll, or customer interview, you can listen better to your target audience and get direct answers.

2. Adopt an Omnichannel PR Strategy

Public relations isn't one-size-fits-all. While it might be easier to manage one channel, it might prevent you from reaching a larger audience. An omnichannel strategy is more effective as it considers all possible platforms your target audience visits for information. 

For example, a company might have consumers who use Twitter only, Instagram and Twitter, Facebook only, email and forums, or traditional media like TV and magazines. Creating a PR plan that provides content and a distribution plan for each channel will help you meet your target audience where they are, thereby improving your probability for success. 

3. Invest in Effective Customer Experience

Creating a press release to announce your product launch will help create awareness for your business but might not be as effective as the buzz from word-of-mouth marketing. How can you trigger word-of-mouth advertising without paying influencers? The answer is simple: deliver a quality customer experience. 

Wowing the customer in each brand experience will result in positive reviews, increased word-of-mouth recommendations, and help you generate customer success stories quickly. All of these assets will help boost your brand strategy at a lower cost than when you first convince the target audience of your credibility before connecting with them.

4. Invest in Data-Driven Public Relations Strategy

As mentioned earlier, measurable goals and realistic plans are essential for good PR performance. However, you won’t drive real impact if you don't track these PR goals. Fortunately, there are many PR tools that you can use to measure performance which will guide the launch of future PR campaigns. For example, you can use Google Analytics to track audience behavior across multiple platforms and BuzzSumo for brand mentions and identifying trending topics for your PR campaign. Data, combined with human expertise, will give you a competitive edge and help you make better PR strategy decisions.

5. Hire PR Professionals

Brand PR
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Public relations involves many moving parts that require careful implementation, and hiring  PR professionals, whether in-house or agency, gives you the confidence to deploy effective strategies. You cannot gamble with expertise if you want to get better results. Although hiring a result-driven PR professional might be expensive, the long-term benefits outweigh the budget strain and should always be a top priority.

Next Steps to Improve Your Brand's PR

Public perception of a brand goes a long way to determining business success. Therefore, you need a combination of tools, expertise, data, and strategies to get to maintain a positive perception. You must also ensure that your PR focuses on the target audience, maintains your brand values, and creates a balance between value and sales. You must include all of these elements to build a connection with your audience. 

At RPR, we engage in detailed customer research to identify critical issues, understand customer behavior and create effective PR strategies that integrate crisis management and brand growth. 

Are you ready to improve your brand's PR? Schedule a free consultation with us today. 


External PR agency

External PR Agency Vs. In-house PR Manager? Our Pick

Research has shown that the global public relations (PR) market will be worth approximately $133 billion in 2023, with a projected compound annual growth rate (CAGR) of 5.7% yearly.  As more businesses adopt PR, choosing between an in-house PR manager or outsourcing to an external PR agency can be tricky. While many experts suggest hiring an external RR agency, others recommend going for an in-house PR manager. Regardless of your choice, you must consider certain factors before making a decision. In this article, we break down everything you need to know about external PR versus hiring an in-house PR manager and also provide our expert verdict. 

The Role of an In-house PR Manager

An in-house public relations manager is an individual that oversees all PR activities in an organization. They are typically part of the marketing or communications team creating content, tracking PR campaign performance, and leading brand reputation management strategies.

The Role of an External PR Agency

In contrast, a PR agency is a firm that works with different organizations as an independent body. They help build a relationship between your brand and the public through developing, distributing, and monitoring PR campaigns and crisis management plans. 

What to Consider When Choosing a PR Agency or In-House PR

Whether to hire an external PR agency or an in-house manager isn’t absolute. Rather, there are different factors to consider which will guide your final decision. 

1. Cost / Budget

External PR agency
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The cost of hiring an in-house PR manager encompasses three main areas: recruitment, monthly salary and benefits, and training.

The average yearly salary of a PR manager in the United States ranges from $66,000 to $99,000, which equals approximately $5,500 to $8,000 monthly. This amount doesn't include recruitment and training costs, which might amount to another $4,000 & $1,252, respectively. 

In contrast, the average cost of hiring a PR agency with competencies like SEO, copywriting, PR tools, outreach, and reporting is between $1,500 and $10,000 monthly, typically. At first glance, it seems to cost less to hire an in-house team. However, considering the lack of full-service expertise, you might have to employ other employees to support the PR manager. This will increase the total cost making it more expensive than outsourcing your PR to an external agency.

2. Continuity and Consistency

Many sectors have experienced a significant increase in employee resignations, causing a loss of skilled professionals and hindering productivity. Employing a public relations manager can expose your organization to potential workforce transition challenges. In case of a resignation, you must initiate a recruitment process, onboard a replacement, train them, and allow time to acclimate to the company culture. This inconsistency can make maintaining effective PR strategies difficult.

In contrast, an external PR agency has a team of experts including publicists, project managers, copywriters, link-building experts, and more. When you hire a full-service agency, you don't have to worry about resignation or other employee issues. Even if a team member resigns, another member will be assigned to your account immediately, which supports continuity and consistency. 

3. Accessibility and Control

External PR agency
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An external PR agency works with many clients making it harder to jump on a quick call or quickly run quickly get something published by tomorrow. This limitation creates an opportunity gap because taking advantage of certain information quickly can be challenging at times. However, working with an in-house manager gives you more access and control over PR activities. You can walk down to the hall and share your big idea or adjust a campaign based on new information without waiting in line. 

4. Access to an Extensive Library of PR Tools

In-house PR teams may not have access to all the tools available to deliver effective results. This might be due to budget constraints or limited expertise. In contrast, an external PR agency will have a full suite of PR tools like analytics, tracking, outreach, and reporting to facilitate data-driven strategy implementation. When creating a winning strategy, you don't want to leave any stones unturned; an agency armed with the right tools ensures that all areas are covered for maximum results. 

5. Access to PR Opportunities

Since most PR agencies work with clients in different industries, they have access to possible partners or collaborators. This cuts the time invested in outreach and other activities. For example, you need to implement an influencer marketing strategy, and your PR agency happens to manage an influencer on your list. That connection can save you time and costs on research, outreach, and meetings and just enable you to get in the door, to begin with. On the other hand, an individual PR manager may have more limited access and connections. 

6. Expertise and Experience

External PR agency
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PR agencies work with many companies in different industries, which gives them a broad spectrum of experience. Also, agencies understand that the stakes are high; therefore, they invest in hiring the best talent, most of whom are experts in the industry.  With their unique skills and experience, they can create solutions and collaborate to solve complex issues. In contrast, a PR manager working alone might only have limited experience with certain tools and strategies from one industry. 

In-house PR Manager vs. External PR Agency: Our Pick

We believe hiring an external PR agency is the best option for most situations. These include when you need expertise, want to generate fast and effective results, require more creative strategies, and lots more. In contrast,  if you want someone more fully invested in company culture, to have total control over PR activities, and cannot afford an agency, it might be best to invest in an in-house PR manager

 

Regardless of what you decide, you always have the option to engage a PR agency for specialized projects beyond your team's primary area of expertise or creativity level. At RPR Firm, we have over a decade of experience managing PR campaigns for businesses in different industries. Schedule a free consultation with us today to see how our professional PR services can help you improve your brand's growth.


customer centric PR

What Are Good Examples Of Customer-Centric PR Campaigns?

Customer-centricity is more than a buzzword; it's when you put customers at the heart of decision-making for your business. We explain what this means in today's market and show examples of brands that have leveraged customer-centric PR campaigns to drive the right result.

What is Customer Centricity?

Customer centricity means putting your customers at the center of everything, including your products, services, website, and store. In other words, you center your business and PR campaigns around your customers' needs. The core of every customer-centric PR campaign is rooted in building valuable relationships with your customers so they are at the forefront of your business.

Why is it Important to be Customer Centric?

customer centric
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Customers today don't just stay for your excellent products or services but also for their experience with your brand. Consequently, people are more likely to stick with companies that deliver positive experiences consistently. According to a study by Deloitte, customer-centric companies are 60% more profitable than companies that don't prioritize the customer experience. Therefore, being customer-centric will increase your customer base, customer loyalty, and revenue. 

Customer-Centric Marketing Examples

Many companies have invested in customer-centricity in their marketing and PR campaigns. Some examples of these companies include the following.

1. L'Oréal Perso App PR Campaign

L'Oréal revolutionized how makeup works when they unveiled the Perso app in 2020. As a makeup brand, L'Oréal realized that its products look different on everyone. To improve the customer shopping experience, the brand built an app, L'Oréal Perso, that uses AI to identify the best custom lipstick, foundation, and skincare for customers. 

The app collects data about the user's skin type, concerns, and lifestyle. Next, it uses the information to recommend a personalized skincare routine, including products from L'Oréal's portfolio of brands. The AI-powered app can also track the user's skincare progress over time and adjust the routine as needed. The L'Oréal Perso app is designed to make skincare easier and more personalized, helping users to achieve their best possible skin.

This customer-centric PR campaign has further boosted L’Oréal's brand reputation, and it's no surprise they recorded a 23.4% increase in sales compared to the previous year (2019).

2. Starbucks Rewards Loyalty Program

PR Campaigns
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One of the most famous PR campaigns to date is Starbucks Rewards. This program improves customer experience by offering perks such as free drinks for customers on their birthdays, free refills, and the opportunity to order and pay before arriving at the store. 

While many brands use similar loyalty programs, Starbucks Rewards personalizes the customer experience and tailors offers and rewards based on each customer's individual purchasing habits, making it a good example of a customer-centric PR campaign. According to Forbes, beneficiaries of the loyalty program are 5.6 times more likely to visit Starbucks daily

3. Amazon Prime Day

Amazon is one of the world's most customer-centric companies, with many outstanding PR campaigns. However, one that stands out is Amazon Prime Day. It's an annual shopping event in July and offers exclusive deals and discounts to Prime members. The event was first introduced in 2015 and has since become one of the largest online shopping events and PR campaigns of the year, attracting millions of customers globally. The campaign smashed records in 2021 with a whopping $11.19 billion in sales worldwide, an increase of 7.6% from the previous year. These impressive figures are a testament to Prime Day's massive popularity and continued success as a shopping event.

During Amazon Prime Day, members get discounts and exclusive deals on a wide range of products for a limited time. The Amazon Prime Day PR campaign attracts customers looking to save money and get the most out of their Prime membership. Customers also benefit from early access to select deals, the ability to schedule delivery later, and free shipping on eligible items. The campaigns are highly successful, as it drives sales and helps to build customer loyalty. 

4. Dove Selfie Talk

Dove once launched the Selfie Talk campaign aimed at helping customers become more confident. The skincare company encouraged people to share their pictures online without retouching or editing them with the hashtag #NoDigitalDistortion. Unlike most examples of customer-centric campaigns, Dove’s selfie talk didn’t directly push sales of its products. Instead, it addressed a significant problem many customers face, which should be central to a customer-centric PR campaign. 

5. Share a Coke by Coca-Cola

PR Campaigns
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One of the most powerful customer-centric PR campaigns is the Share a Coke campaign by Coca-Cola. The bottling company improved customer experience by personalizing Coke bottles. They replaced the logo on the bottle design with customers’ names, making people feel like the bottle was specially customized for them. In the summer of 2013, when the campaign was launched, Coca-Cola sold an astonishing 250 million personalized bottles and cans in Australia, a country with just under 23 million population. This impressive feat showcases Coke's widespread popularity and ability to connect with consumers on a personal level.

Tips for Creating Great Customer-Centric PR Campaigns

Now that you know some of the best customer-centric examples, let’s go through some tips to create yours.

1. Learn About Your Customers

One thing customer-centric examples have in common is that the PR campaign strategy emanates from customers' perspectives and understanding of what people need. To create a successful customer-centric PR campaign, you must have in-depth knowledge of what your customers value without assumptions. You can conduct surveys, practice social listening, and monitor what people say about your brand. 

2. Put Relationship First

Your customers are not just numbers; they are real people, and being customer-centric means showing you care about them. It’s essential to establish a mutually beneficial relationship with your customers. One of the best ways to form meaningful relationships with customers is by engaging and communicating with them. 

3. Create Value At Every Customer Interaction

PR Campaigns
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A good PR strategy focuses on improving the customer experience at every stage of their journey with your company. Whether they are scrolling through your website,  downloading your free templates, or purchasing your products, every part of your buyer’s journey should be customer-centric.

4. Measure and Adjust

One of the final steps in every customer-centric PR campaign is measurement and analysis. Keep track of what's working for your brand and what's not, and find new ways to adjust your campaigns accordingly. 

Work with a PR Expert

Do you want to get close to your customer through customer-centric campaigns?  We’ve got you! At RPR Firm, we help clients develop custom-centric campaigns that enhance their customers' lives and impact your business. We have 11 years of experience helping brands create campaigns that improve customer experience and increase business performance. 

Schedule a free consultation with us today, and discuss customer-centric PR campaigns that will work for your brand. 


Press Release

The Impact of Press Release in 2023

Companies have used press releases as a tool to deliver updates about product launches, mergers, and other news for decades. However, in today's digital media landscape, press releases serve a far more critical purpose. Including press releases in your public relations (PR) strategy can help you build brand awareness and credibility and manage the narrative in times of crisis. So how does a press release impact business in 2023, and why is it still relevant? Read on to find out.

PR
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Why is a Press Release Important in PR Strategy Today?

In today’s competitive marketplace, you need more than a great product to succeed. A press release offers an effective way to communicate with your customers, build credibility, and help to control the narrative on controversial information. Here’s how press releases can impact your brand.

1. Build Brand Awareness

Today, one of the most important currencies in business is attention. The number of customers you can reach determines the sales you generate and how fast you build a formidable company. However, many competitors are also vying for your target audience's attention. Research from Cision has shown that 68% of businesses experienced improved visibility from publishing press releases, making it a good strategy for building visibility. 

A press release is typically written by a company and distributed to journalists and news outlets with a good reputation and coverage in your industry. When this content is published, you can reach a wider audience than your regular followers on social media or website visitors. Occasionally, your news can go viral, which creates a bigger buzz for your launch, merger, or announcement of groundbreaking technology. 

In addition, if your press release integrates the best SEO strategies, you will show up on search engine results for specific keywords, contributing to visibility and awareness for your brand. This is very important for small business owners and startups competing against more prominent brands as it helps them to gain more attention with a cost-effective approach.

2. Build Brand Credibility

Trust plays a vital role in how consumers interact with businesses today. A recent Edelman report shows that 81% of consumers will only buy from a brand they trust. With a press release, you can communicate your brand's value and good works and if it shows up in a reputable publication, you will gain even more trust. Why? Your consumers trust these publications to deliver verified news and credible brands. This is good for startups who want to gain market authority for their new product. 

3. Establish Brands Authority

Press Release
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Press releases also help you to establish your brand as a thought leader. According to Cision's State of Press Release report, 36% of business owners who used press releases said it reinforced their market position as a thought leader. Edelman also reports that 48% of decision-makers say thought leadership can influence purchasing decisions. For startups and small businesses, establishing yourself as an expert helps to build authority in your industry. It’s also another way to gain customers' trust as they believe you can solve their problems and deliver on your promise. 

4. Control the Narrative

Press Release
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Recently, deep fake technology has become a major driver for misleading information. It uses artificial intelligence to create videos that mimic the voice and faces of celebrities in an almost undetectable way. Besides the typical controversies a business might find itself in, deep fake technology increases the need for good reputation management. That's where the press release comes into the picture as a tool to control the narrative. For example, a deep fake video surfacing online with a top company executive making unsubstantiated claims can tank your stocks or business. You can quickly get ahead of this by publishing a press release to address the issue, take control, and leverage the publicity to promote your brand. This approach will prevent your business from losing partners and customers. 

Getting Started Making Impact with Your Press Releases

Today, press releases for businesses do so much more than share news. They impact your brand’s visibility, credibility, authority, and overall reputation. If you aren't adopting this cost-effective public relations tool, you are missing out on the opportunity for growth. 

To get started, you need a professional team with a proven track record of delivering effective press releases as part of a PR strategy for businesses. At RPR Firm, press releases are a cornerstone of the public relations strategies we create for our clients and include SEO and link-building to make them even more effective. Schedule a free consultation with us today to see how we can help you grow your business.  


Can PR Improve Organizational Reputation?

Building a positive organizational reputation is not done in a day; it takes years of effort, patience, and investment in effective strategies. On the other hand, it may only take one mistake for years of good reputation to crumble. Public relations (PR) is the key to a reputation management strategy to help you maintain a good relationship with the public. 

At its core,  PR  helps to shape how people perceive your brand, which results in better sales performance and helps to build a community of loyal customers. In this article, we discuss organizational reputation and the PR tactics to improve yours. 

What is Organizational Reputation?

Organizational reputation describes how consumers, employees, and investors perceive your brand. If you have done something questionable or associated with unethical practices, people will become reluctant to do business with you. A good reputation builds consumers' trust, and the stronger your brand reputation, the more people will want to do business with you. 

How Does PR Improve Brand Reputation?

PR involves planned efforts and strategies to establish and maintain a positive relationship between an organization and its audience. PR can help improve brand reputation in the following ways:

1. Build a Solid Brand Identity

In business,  brand identity focuses on the selling proposition and key characteristics of your company. A good PR strategy can help develop a compelling brand identity for your business, and this will improve your reputation. When you maintain a solid brand identity through PR activities, your audience will associate positive things with your brand. 

2. Generate Public Interest

Organizational Reputation
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Adopting PR as part of your content marketing strategy helps build brand awareness and a positive company reputation. Whether through press releases, social media content, blog posts, or executive bylines, PR can help generate great buzz for your company. 

3. Build Customers’ Trust

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A significant part of reputation management is getting the trust of your customers, and there is no better way to do that than PR. Implementing PR tactics like thought leadership helps you capture the audience’s attention, build a good relationship with them, and give them reasons to trust your brand. 

6 PR Tactics to Improve Organizational Reputation

Whether you are in the middle of a PR crisis or want to earn the support of the public, these PR tips can improve your brand reputation: 

1. Monitor Your Reputation

You can't improve a reputation if you don’t know what the public thinks of your brand. An excellent PR tactic is to monitor what people say about you. Is there a lot of positive feedback? Do you have negative reviews? Learn from your feedback to enhance your company’s services. You can monitor what people say through social media and PR tools like Google Alerts and Mentions. 

2. Publicly Address Negative Reviews

A study by Reviewtracker revealed that 45% of consumers are more likely to visit a business if it responds to negative reviews. This shows you care about your customers’ satisfaction and offers an opportunity to build interaction. When responding to negative reviews, you must empathize with the customer, accept fault, suggest possible solutions, and inform them of steps you are taking to fix the problem. Following this process will help you show other prospects that you are a reliable business and boost your brand reputation.   

3. Be Loud About Your Achievements

Organizational Reputation
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Sharing news about milestones, achievements, endorsements, certifications, or customer success stories creates a ripple effect. For starters, consumers like to associate with the best brands as it assures them of quality service delivery. For example, if a reputable local magazine mentions your brand as the ‘best company of the year,’ it will reduce customers' objections during their research process. Therefore, sharing information about your achievements helps to build your reputation organically.  

4. Have Responsive Customer Service

According to Microsoft, 58% of customers will stay away from a brand with poor service. Also,  research by Zippia found that 72% of customers who had a good customer experience will share that with six or more people, which is good for brand reputation. A good customer service experience will help you build an emotional connection with customers turning them into brand ambassadors. This is profitable for startups looking to drive word-of-mouth marketing to reach a wider audience and generate more sales.   

5. Invest in Corporate Social Responsibility (CSR)

Corporate Social Responsibility (CSR)  is a PR tactic that involves making a social impact by participating in socially responsible activities for the greater good of the public. A good social impact strategy helps to humanize your brand and shows that you care about issues that affect your customers. These initiatives will also get media coverage which will help to create awareness and build a positive reputation among your target audience. 

6. Have an Efficient Communication Team

Organizational Reputation
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In case of a PR crisis, one of the best ways to deal with it is by crafting a message to address the issue immediately. You might need a professional communication team to do this. A professional PR team will help you create a crisis management plan, track brand mentions, and manage PR activities. Furthermore, with a crisis management plan in place, you can quickly respond to any issues without spending hours confused and escalating the situation due to poor communication. Don’t wait for a crisis to hit before you get the services of PR experts. 

Build Organizational Reputation with Profesional PR Firm

Building a strong reputation opens your company up to great opportunities for growth. Besides the obvious benefits like building brand loyalty and awareness, it can also help you increase sales. However, you need a professional team and PR tools to achieve your business goals through public relations. 

At RPR Firm, we have more than 11 years of experience helping brands improve their reputation and build solid relationships with their audience. Are you considering working with a full-service PR team to boost your brand reputation? Schedule a free consultation with us today. 


Enthusiasm with PR

How To Spread Enthusiasm With PR In An Age Of Crises

In a world filled with global challenges—from hurricanes to war, mass layoffs to economic recession, it’s easy to fall into fear and pessimism. So how do you spread enthusiasm with PR in times of crisis without doing more harm to your brand than good? In this article, we explore different tips that can help.

Tips for Spreading Enthusiasm with PR

It’s easy to be overwhelmed by negative occurrences around us, and it takes a smart brand to spread positivity amid challenges. Here are four tips to spread enthusiasm during crises: 

1. Be Attentive to Your Customers

Enthusiasm with PR
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The best strategy is to talk less and listen more during crises. You can gather information about how the problem affects your target audience, possible solutions, and how you can help.  Start conversations with your target audience about the effect of the crisis on their daily life via your social media. Also, monitor platforms like blogs, social media pages, forums, and others that talk about the impact of the situations and identify critical issues your brand can solve. Remember, people just want to feel heard, seen, and understood; genuine listening goes a long way. 

2. Showcase Resilience through Storytelling

In times of crisis, people want positivity, inspiration, and affirmation that they can overcome any obstacle. They also want to feel understood, and the best way to connect with them is by showing your customers that you understand their pain. Creating a PR campaign highlighting stories of how your brand, an employee, or a client remained resilient in times of crisis and turned things around sets the stage for a conversation. Moreover, it inspires your customers to stay positive, triggering a ripple effect that can spread to larger circles. In turn, you might ask your customers to share their stories. This promotes user-generated content that helps build brand awareness as well. 

3. Encourage the Feeling of Togetherness

The most effective PR tactics leverage genuine human connection. Spreading enthusiasm with PR works if customers feel understood and know you stand with them. Identify a critical issue in your local area that affects customers. 

Once you have that figured out, you can create campaigns that trigger conversation around "this is the problem, how it affects us, and what we can do to fix it." From this, you can quickly get people to support whatever relief drive you initiate. It's easier to spread enthusiasm when your target audience is on board. People want to support a cause that helps relieve the stress of a crisis, and generating awareness and response is more seamless when we all work together.

4. Create Campaigns Around Brand Values to Show Positivity in the World

Enthusiasm with PR
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Beyond creating PR activities that showcase togetherness and help you listen or drive resilience, your campaign must align with your brand values. Every PR campaign must connect back to what your brand stands for and not just for the traffic or me too PR stunt. Initiating relief campaigns, online and print media content, or any other PR crisis strategy must showcase your brand values. 

Infusing your brand values helps consumers connect with you faster and build loyalty. It lets you show that you aren't an "on paper" brand; you match your values with action. In a world riddled with deceit and crises, upholding your brand values helps to spread optimism and enthusiasm for a better future.

Examples of Powerful PR Campaigns that Spread Enthusiasm During Crisis

Many brands have supported consumers and/or upheld their brand values in times of crisis. If you plan to spread enthusiasm with PR, here’s some inspiration for your next campaign.

1. Airbnb for Ukraine

To support victims of the Ukraine invasion, Airbnb started a campaign that offered short-term housing to refugees. This campaign triggered enormous support with individuals booking Airbnb and canceling at the last minute without requesting a refund. This method serves as a donation drive to provide shelter for refugees.

2. Apple, “Creativity Goes On” Campaign

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In the heart of the 2020 Covid-19 pandemic, Apple created a PR campaign called "Creativity Goes On" to remind us to remain hopeful. The campaign inspired joy during the lockdown with Apple sharing tools and tips consumers need to stay connected with family. It also showcased creative projects and an educational learning series to help people who may be overwhelmed by the pandemic. The campaign was effective because it created a feeling of being heard and provided solutions to help consumers navigate the trying time.

3. Tescos #EveryLittleHelps

During the lockdown in 2020, many public businesses had to shut down completely, especially in the hospitality industry. So when bars, pubs, and restaurants began opening in mid-April, Tesco did something remarkable. They created a campaign that urged customers to shop from their local pubs instead of Tesco. This campaign showed Tesco's commitment to local communities, thus showcasing its brand values.

Partner with a Professional PR Agency

There will always be crises, but we can amplify the positive instead of the negative. Using PR, companies can create positive messages that build consumer connection and loyalty and showcase brand values. When implemented strategically, you will establish your brand as a reputable entity that listens, understands, and takes action to support its customers at every turn. At RPR, we help brands create effective public relations strategies that boost brand awareness and revenue growth and spread enthusiasm. Book a free consultation to explore our public relations services today.

 


starting PR Agency

What to Consider if You Are Thinking of Starting a New Business: A PR Agency Perspective

Did you know that 30.6% of businesses fail in the first two years, 49.7% fail after five years, and only 65.5% stay active for up to 10 years? Investopedia identified poor internet presence and marketing as the top reasons for this failure. As a prospective business owner, investing in a solid promotional mix strategy that involves PR campaigns will help you gain public attention, build brand awareness and communicate product relevance effectively. However, consider a few things before setting up your business or investing in a PR campaign. These include target audience, messaging, when to start, strategies to implement, hiring in-house or agency PR services, and tools for successful PR campaigns. Being a professional PR agency, this article will answer these questions to help you get the best results.

Your Target Audience

The target audience is the first building block for a business considering PR strategy in its marketing mix. Every product or service is designed to solve a problem for a specific demographic, and knowing your target audience guides that direction regarding messaging. As such, effective PR for a new business relies heavily on clearly defined target audience personas. 

You should understand your target audience like you do a friend. Important information includes what they like, what content distribution channel they frequent, what relevant topics they interact with, and other demographic details. For example, if you have demographics that skew older in your target audience, newspaper, and TV PR campaigns might be more effective than social media platforms like TikTok or online news publications. Note that the who will guide the what, when, and how for a practical PR approach.

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Your Messaging and Positioning

In PR, positioning, and messaging refer to how you describe your unique value. Humans are complex beings, and every business niche has at least one or two competitors. If you want to start a business that gets attention online, becomes the talk of the town, and appeals to customers' inner desires, then your messaging and positioning must be ironclad. You must consider all factors, including the customer's voice, prohibited phrases, how they want to be addressed, your brand tone, and, most importantly, your brand story. You will build lasting relationships or a loyal customer base with a story that emphasizes what the target audience wants, their inner desire, pain, and aspirations.

When to Start Running PR Campaigns

The question about when to run your first campaign has no specific answers. Why? Public relations is a tool for creating attention for your products, services, etc., and different businesses have varying business goals. However, as a new business, it's best to start running a campaign just before or immediately after you launch. You want to introduce your business to the market early, so your customers can follow your journey and develop an emotional connection to the brand. 

Your PR Strategy

starting PR Agency
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A PR strategy defines the method you adopt to launch a successful campaign. A well-defined strategy is highly organized and highlights all campaign elements. As a new business owner, some of the tactics that make up your PR strategy may include the following: 

  1. Press releases to build brand awareness and generate backlinks.
  2. Interviews with local TV stations and media outlets to trigger brand conversation and visibility.
  3. Engage in community and industry events as speakers, panelists, or participants to build PR relationships with important stakeholders and promote products.
  4. Social media to create buzz and improve brand awareness and customer engagement.
  5. Partner with influencers to boost brand trust rating and drive sales.
  6. Publicity stunts to generate attention and get the conversation going about your upcoming product launch.

In-house Versus PR Agency

Hiring professionals matters when starting a new business that integrates PR strategy into your promotional mix. There are a few things to consider regarding in-house versus PR agencies, like budget, expertise, and goals.

starting PR Agency
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A PR agency is usually less capital-intensive than an in-house PR person or team. Besides the cost, hiring an agency offers better results for new businesses as they have more experience in the industry and established relationships with media personnel. While in-house PR might take time to test different approaches, an agency can implement the best tactics immediately and get good results.

PR Management and Measurement Tools

Whether you create your PR campaign in-house or hire a PR agency, it's best to have real-time tools to track campaign performance. Here's a list of the best PR tools to consider.

  • Muck Rack
  • Anewstip
  • HARO
  • Brand24
  • Google Alerts
  • Brandwatch

Getting Started with PR for a New Business

Starting a business that integrates PR strategy into the promotional marketing mix without considering key factors is risky. You must arm yourself with information about significant PR elements, ready to hit the ground running from day one. Consider factors like target audience, brand messaging, positioning, when to start, and the best strategies and tools. Once you have these covered, you are one step closer to creating an effective PR campaign that creates buzz for your business and drives profitable actions. Need help with getting started? Schedule a call with our professional PR team to see how we can help your new business or product with strategic PR activities. 


PR Opportunities

Top 6 Unconventional PR Opportunities and How To Use Them

If you're a business owner, you have likely come across the adage, "no publicity is bad publicity."  While the veracity of this statement is debatable, an opportunity to create a buzz around your business and brand is an ongoing effort. Many brands already know how impactful standard PR outreach can be in building brand awareness and establishing credibility, but only a few know how to leverage unorthodox PR tactics. In this post, we explore six top PR opportunities for business owners and how you can use them to build brand awareness. 

Top 6 PR Opportunities Business Owners Often Miss Out On

Here are the top six PR opportunities business owners usually miss out on. 

1. Guerrilla Marketing

Guerrilla marketing generates publicity. It drives brand awareness using unconventional marketing tactics that grab public attention using creative means such as street art, pop-up installations, or flash mobs. Guerrilla marketing creates shock, curiosity, or surprise, and as a brand, you can leverage this to create awareness for your brand. Spotify and Bounty are examples of brands that use guerrilla marketing as a PR opportunity. 

PR Opportunities
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In January 2019, Spotify partnered with Chani Nicholas, a U.S. astrologer, to create a Cosmic Playlist for its listener. Bounty's installation of life-sized "messes," such as melting popsicles and knocked-over coffee cups across New York, generated more attention than having the same message on billboards. 

2. Experiential Marketing

You can tell the public about your product, but a better way to create awareness is to show them instead. Allowing prospective and existing customers to experience your product first-hand creates an immersive and engaging experience. If executed well, many will be extra motivated to share the experience with their friends, family, and social media followers. However, you must be creative with your approach, conduct thorough planning, and execute it seamlessly, as experiential marketing for PR opportunities can be resource intensive. For experiential marketing to be a successful PR tactic, you must portray your audience as the characters in the story of your brand experience.

PR Opportunities
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For instance, with the "The Queen's Ball: A Bridgerton Experience," Netflix commemorated the second season of Shonda Rhimes' popular TV series by launching theatrical pop-up events in various cities. Branded as "an exclusive night of music and dance," the event invited fans to dress up in 19th-century costumes, revel in a string quartet's rendition of contemporary music, and even get an audience with a queen seated on a plush sofa.

3. Employee Advocacy

If you have a positive relationship with your employees, they can serve as a natural voice for your brand. Many employees have massive following across various social media, and they can help build relationships with your current customers and reach prospective ones to drive organic visibility. Employee advocacy and PR are more intertwined today than before. According to Hootsuite, as a business owner, you can expand your organic reach by 200% and elevate profitability by 23% with a formal employee advocacy program. Unfortunately, many employers miss out on this PR opportunity because they feel they're controlling their staff by telling them to advocate for their brands. However, that is not true. If well motivated, your employees can be key in reaping PR benefits.

4. Cause-Related Marketing

PR Opportunities
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Everybody likes to align with a cause, and finding one that puts your brand in the good book of the public is a smart PR opportunity many organizations underutilize. Whatever brand story you tell must evoke strong emotions that drive your target customers' engagement. An example of a company leveraging cause marketing as a PR opportunity is BoxLunch. For every $10 their customers spend, the company donates a meal to the needy through the Feeding America initiative. Knowing they are part of a cause they believe in can endear your brand more to your customers.

5. Podcast Appearance

Podcast
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Appearing on podcasts is one of the most underutilized PR opportunities. There are many popular podcasts out there in need of speakers. You can reach out to podcast show hosts and let them know your interest and availability. While you may not be attending the show to promote your brand directly. Your eloquence, credibility, and mode of delivery can attract listeners to look you and your brand up. Additionally, you can request the host to include your brand details in the podcast description, to drive visibility. However, you must conduct comprehensive customer research to identify which podcasts your target audiences enjoy.

6. Thought Leadership 

Have you ever changed your opinion about a particular brand after reading its thought leadership content? Usually, branding is all about perception, and public opinion of you can affect customer decisions. A B2B Thought Leadership Impact report showed 65% of respondents agreed that a piece of thought leadership massively influenced their perception of a company for the better. In addition, 64% said thought leadership is a more reliable means of assessing a vendor’s competencies and capabilities than marketing materials and product sheets. While thought leadership content is not new, especially in B2B marketing, only a few brands leverage it as a PR opportunity. You can share your knowledge, expertise, and perspectives (often controversial) to build credibility and establish brand authority. 

How To Get Started With Unconventional PR Opportunities

It often takes thinking outside the box to deliver an effective PR campaign. If you’re struggling to decide the best PR opportunities for your brand or unsure how to execute your PR campaign to generate the right result, know that we are always here to help. Contact us to schedule a free discovery call. 


PR campaign

9 Tips for Successful PR Campaign in 2023

Achieving a successful PR campaign can be challenging, even for the most experienced brands. The online space changes fast, and getting your audience's attention has never been so difficult. This article reviews nine tested and trusted tips for a successful PR campaign.

What is a PR Campaign? 

PR campaign
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A PR campaign is a series of perfectly planned and well-executed activities organized to give a brand or company publicity to reach the right audiences. A PR campaign is primarily designed to boost a brand’s or an organization’s reputation online and offline. 

Tips for an Effective PR campaign

Achieving a successful PR campaign goes beyond just writing and distributing a press release through media platforms. It requires thoughtfully planned and well-executed PR strategies. Here are nine tips to make your PR campaign successful: 

1. Be SMART In Defining Campaign Goals and Objectives

Telling you to set a goal is not necessarily helpful. However, how SMART is your goal? Is it Specific, Measurable, Achievable, Realistic, and Time-bound? Once you have chosen a big goal, you need to narrow it down to be as specific as possible. For example, “we want to drive massive traffic” is not smart enough. How many weekly or monthly visitors would you like to add after your campaign? What CTR and sales conversions do you want to achieve?  Some examples of successful real-life campaigns in 2022 include LEGO's MRI PR Campaign, AirbnB.org for Ukraine Campaign, and Coinbase Super Bowl QR Code

2. Segment your Target Audience 

Simply knowing your target audience is insufficient; you must break them into different customer segments. This can be based on demographics, psychographics, and buyer’s personas. For instance, if you have innovative products with each appealing to different age groups, you might want your campaign to focus on Gen Z if they have the largest share of your target market rather than targeting everyone at a time. 

3. Identify your Ideal PR Campaign Company

Hundreds of PR companies are available to choose from, but not all fit your campaign objectives. You need to review the company's processes, check its portfolio, and vet their team to ensure it can deliver a successful PR campaign. PR Companies with a long history of delivering quality with happy customer testimonials to back it up are your best bet. For instance, we have over 12 years of executing successful PR campaigns with over 100 happy brands

4. Determine your PR Campaign Budget and Allocate Resources

PR campaign
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How much does a digital PR cost in 2023? Well, the budget varies depending on your preferred type of campaign—outreach versus full service, your audience size, and the scope of service. A digital PR campaign with a monthly retainer can range between $5000 to $50,000. 

5. Craft Strong and Tailored Messages

The success of your campaign largely depends on the uniqueness of your message and the angle through which you execute it. Most successful PR campaigns are those with creative angles and unique storytelling. You must put yourself in the shoes of your target audience. Why should they spend their busy time reading about your brand-new product launch? Why should they care? Does your message resonate with them? Can your story grab their attention? If your answer is no, you might have to rethink.  

6. Use the Most Effective PR Tactics

PR tactics are specific methods and techniques to support your PR campaign's messages and goals. You have many options available to you, but the ones we have tested and proven to be highly effective are media relations, content marketing, social media campaigns, and events. Also, don’t rely on a single campaign tactic to generate the best result. All these work in synergy to attract your audience's attention and build a brand reputation. 

7. Set Measurable Goals and KPIs to Track Campaigns Success

You can’t have a successful PR campaign if you don’t have key performance indicators (KPIs) to track your goals. However, you must focus on KPIs that align with your goals and are quantifiable. For instance, if your goal is to boost your brand’s visibility, you might want to track the number of website visits, page views, bounces, and retention rate, and social media mentions. 

8. Evaluate your PR Campaign

After generating the KPI report; you must evaluate your PR campaign to identify what worked and what you can improve. According to Buffer, 82% of PR professionals are clueless about evaluating their PR campaigns' ROI. You need to assign a monetary value to each tactic deployed and use data to evaluate its performance. 

9. Adjust and Relaunch Based On Feedback and Available Data

PR campaign
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You must be flexible when it comes to achieving a successful PR campaign. There are instances when you might need to redefine your goal and change your PR tactics or strategies based on the feedback you receive. Things change pretty fast in the digital world, so you must keep monitoring your campaigns (it’s not just a one-time effort!) to see if you need to modify your strategies. Also, document your learning and use the new knowledge to craft better campaigns going forward.

Hire a PR Campaign Expert

It’s much easier to run a successful PR campaign with the input of PR professionals with experienced teams and proven portfolios. At RPR Firm, we eliminate guesswork from public relations through result-driven campaign development strategies and tactics.

Our team boasts professional relationships with leading media, influencers, and marketing professionals. With over 11 years of helping brands boost their reputation and maximizing revenue through PR, rest assured you are in safe hands with us. Schedule a free consultation, and let's help build your brand reputation today!