PR Nashville
4 Reasons a Crisis Communications Plan is Essential to Any Business
Although we’re well into the new year, it’s safe to say we’re probably all still a little shell-shocked from the craziness of 2020. Not just personally but in business as well. Sure, we’re optimistically planning ahead, but if there’s ever been a time to take the familiar idiom, “hope for the best and prepare for the worst” to heart, it’s now. R view is that having a crisis communication plan is a key to doing just that. Here’s why.
What Is A Crisis Communication Plan?
Essentially, a crisis communication plan is your strategic approach to responding to an unanticipated event that could disrupt your business operations and/or damage your brand reputation. It could be a product recall, customer injury, employee misconduct or a security breach. But natural disasters and, as we’ve recently learned, pandemics can certainly qualify as a crisis for businesses too!
Why Crisis Communications is Essential to Your Business
Quite simply, s@%t happens! You can think of a crisis communications plan like insurance in a way - a safety net that’s there for you just in case. When navigating your business through the unexpected, here’s why a crisis communications plan is essential:
- You won’t be caught off guard – When a crisis hits, time is essential. The longer you take to respond the quicker trust in your brand erodes, or at the very least, confusion will keep customers away. With a crisis communication plan in place, you’ll be able to provide transparency and the most appropriate messaging right away.
- You’ll be able to focus on resolving the crisis – In a crisis, it’s all hands on deck, right? Making it nearly impossible to prepare your communications plan and manage the crisis effectively at the same time. By preparing ahead of time, everyone knows their role in communicating, what steps to take and who to communicate with, freeing up the rest of your team to deal with the crisis itself.
- You’ll be able to control the narrative – One thing we in the PR industry know, is that the first message that’s out there is the stickiest, so to speak. It’s so much harder to change perception than to drive the message initially. Trial by social media is all too common these days and an effective crisis communication plan can help you get the right message to the right people instead of the wrong one going viral.
- Done right, you could improve your reputation – Warren Buffet once said, "It takes 20 years to build a reputation and five minutes to ruin it.” Yikes, but true. On the flip side, as we’ve seen over the last year, businesses who are authentic, honest and open the lines of communication have been the ones who have thrived in spite of the circumstances.
Check out R Take on Crisis Communications During COVID-19 and Beyond for tips that can be applied to any unanticipated situation. Or, click HERE to schedule a FREE 15 min Discovery Call and let’s get started on your crisis communications plan together!
The Big Benefits of a Boutique Public Relations Firm
If you’re looking to make a big splash for your event, product, or service, you think you need a big Public Relations agency to do it, right? Not even close. Much like how there can be too many cooks in the kitchen, the same can apply here too. When there are too many people in the PR process it can quickly bellyflop your vision and your budget. Here’s how a boutique public relations firm can benefit you.
Boutique Public Relations Firm, by Definition
So, ‘boutique’ isn’t just a fancy word for small, at least in the PR world. A boutique public relations firm is also one that is specialized or focused in a particular area of expertise. For example, R boutique public relations firm represents lifestyle brands including those in the restaurant, retail, hospitality, health and wellness, and startup industries.
Benefits of Boutique
You can expect these benefits in working with a boutique public relations firm:
- No Swapsies – It’s a common practice for large agencies to woo clients with their most senior account team, yet as the campaign moves along you find yourself handed off to junior team members to bring it to fruition. This doesn’t happen with a boutique firm; you work with exactly the team that inspired you to sign on with them in the first place; from beginning to end.
- Focused on You ( R business is Yours) – To put it bluntly, large agencies don’t need you as much, especially if they don’t see a lot of growth potential in the account. And the amount of effort spent on your campaign may reflect that. On the other hand, boutique public relations firms live and die by the relationships they create with their clients, so they are focused on doing their best for you, always.
- Fierce Flexibility – The larger an agency is the more bureaucracy you can expect, which means you’ll have to work within their system and schedule versus the other way around. Boutique firms have more freedom to be creative and can be more responsive. This creates an environment that’s naturally more collaborative and adaptive to your needs, more like an extension of your own team.
- More Splash for Your Buck – Large agencies are corporations with more overhead, so naturally what they charge reflects that. Plus, they’ll likely track and bill for every little thing; it’s more transaction-based. With a boutique public relations firm, you have a partnership in which you’re committed to the same goal – the success of your campaign and hopefully the success of many more in the future! As a result, the back and forth is viewed as part of the process! Not to mention, as a small business there’s much less overhead.
For R help with your next PR campaign, click HERE to schedule a FREE Discovery Call Today!
R Favorite Things 2020 Edition!
2020 has been a doozy, hasn’t it?! In the midst of the global pandemic, we have grown as a team to further appreciate the way words can change the course of a mindset and the way relationships really keep people and places afloat. We have grown our chapters in cause marketing and crisis management further than ever imagined and in the midst of it all, have furthered our appreciation for the shop-small mantra—being that our mission is to serve YOUR business as R own, we really take being locally minded to heart this holiday season, more than ever before. That being said, here from R client picks to R staff picks is R favorite things 2020!
Thank you for reading and being a part of R family,
Emily + The Amazing RPR Team
First and Foremost R Clients; As they R always our favorites
The Bookstore Plus, get an e gift card and stock up on The New York Times bestsellers or perhaps spend some holiday money on art supplies, either way, this local indie bookstore has it all and we heart yees them real big!
Robin Haley Jewelry: Seen on some of our staff picks list but for real these handcrafted fine and fashion pieces of art are like the gift of owning a gallery that is pocket sized and sparkly, not to mention Robin has a story for each and every piece sold!
Hearne Dry Goods, a company with a cause, all locally made and the treat of popping on a pair of ear bobs to make lasagna at home for the 100th time just adds the spice needed to keep on keepin’ on!
(Photo; bonfire studs by Hearne Dry Goods)
Peg Leg Porker: As we say in the office, ‘Santa Baby... back!” Give the gift of ribs and some special sauce—no one has complained from getting a giant package of tried-and-true southern BBQ. And if you aren't into meat (why are we friends?), but really, the recently released 15-year bourbon is worth its weight in gold!
Goldbelly: https://www.goldbelly.com/peg-leg-porker
In Nashville? Order directly here: https://peglegporker.com
(photo: Peg Leg Porker Bourbon)
Liquor Lab: Virtual cocktail classes and incredible cocktail kits for the boozy babe in your life!
Las Palmas is having an incredible gift card sale ALL of December! And we certainly aren’t complaining about the extra reasons to dip the chip in our fave cheese dip in Tennessee. https://www.laspalmasnashville.comThe
Tennessee Whiskey Trail: Virtual tastings and Trail merch never go out of style! But there is really nothing better then the gift of whiskey! https://www.tnwhiskeytrail.com
Boudros Texas Bistro: After over 35 years of being open 7 days a week, they had to shut their doors due to Covid in April and have since re-opened, it has been challenging, give them a like on Facebook or visit them next time you are in San Antonio!
Bambinos: Something for baby is also something for mama https://bambinosboutique.com
Speaking of R family, give the gift of a wine drop from R founder’s famous wine brother, Grant at Parcelle Wine in NYC. They deliver all over the USA, and this gift has both free shipping and gets you 3 bottles for a flat fee of $95. Add his newly published book too and make it a gift bundle! Wine Drop HERE
Now that we have bragged about R clients and family here are R favorite things 2020 staff picks!
Madison Baber: R Brand Ambassador Angel
Herb Planter Stop overbuying herbs, and get an indoor herb garden and grow your own! If you don't quite have a green thumb, it's cleverly designed to be self-watering so you don't have to worry about over watering or killing your precious plants.
Glossier Makeup Set Even while hunkered down at home, a little makeup can add some pep to your step! This easy-to-apply essentials kit from Glossier comes with a brow pomade, buildable cream blush, and mascara for a fresh-faced look.
Silk Pillowcase Because (sleep!) If you are looking to treat someone to a bit of luxury, this silk pillowcase will be the perfect addition to your sleep schedule. Plus as an added bonus, studies show that silk pillowcases create less friction causing fewer wrinkles and prevent bedhead!
Bala Bangles Sweat with style with these bangle weights that adds a constant but comfortable resistance to your workout. They can be worn on wrists or ankles and come in a bunch of different colors.
Tracy Howard Garton R Content Consultant Queen!
Claws Out Nailpolish It's activism in a bottle! We get to gussy up and do some good with these pretty, Portland, Oregon-made nail polishes that donate a portion of their proceeds to causes that affect women worldwide.
Stainless Cocktail Picks For some reason, cocktails just feel fancier when the garnish comes skewered on one of these polished cocktail picks.
Robin Haley Narrow Montana Sapphire Band Forget Santa—we're treating ourselves to exactly what we want this year, which is this stunning Montana sapphire band from Nashville's Robin Haley Jewelry.
Parachute Cloud Cotton Robe (photo above) If your 2020 has been anything like ours, you're practically living in loungewear. Which is why this cool, cottony robe from Parachute is at the top of our wishlist this year.
Kosas Lipstick in Rosewater Go pretty in pink during those WFH Zoom calls with this color-kissed lipstick from Kosas. It's ultra-hydrating thanks to its blend of jojoba oil, rosehip seed oil, and mango seed butter, with color (that in our experience) manages to stay put for most of the day.
Julia Heffelfinger: R R-ecipe Developer Extraordinare
Sabah Shearling-Lined Slippers There are no rules in 2020. That means wearing your slippers to walk the dog or run to the grocery store is completely acceptable. Especially if you have these super-chic Turkish slippers lined with shearling and finished in emerald green leather.
Italian Nick & Nora Glasses (set of 4)(photo above) I've developed a bit of an Italian amaro habit this past year. It's the perfect low-ABV sip after a long work day. These delicate Nick & Nora glasses would really take cocktail hour to the next level.
Siblings Candles Scent No. 4 I have a bit of a candle addiction. My next quarantine project is to cut down on extra waste and start making my own with these clever DIY kits from Siblings. Scent No. 4 has eucalyptus and evergreen and will be perfect for the holidays.
Sézane Shirt Jacket (photo below) Winter is my favorite wardrobe season because it's all about the layers and outerwear. This cerulean blue shirt jacket is top of my list: I can throw it on for a warm winter day, or layer it under my parka when the snow is coming down.
Chile Crunch Party Jar Forget hot sauce, I am putting this crispy, garlicky chile crunch on everything. Made by a small maker in Colorado, I easily go through a jar every month. I've decided 2021 is the year I upgrade to the PARTY JAR.
Capabunga Market Tote This classic cream canvas tote is exactly what I want for my weekly farmer's market runs. There's even a strap for your fresh flowers!
Sarah Williams R Digital Guru with Food and Bev Clients:
Sarah says this is the year of self-care and all she wants for Christmas is some peace and quiet and bath bombs (and maybe a little wine too)!
Scalp scrub, because we all have a headache after 2020… Lip and cheek balm, because under this face mask is a glowing gals face!
Dry shampoo—because, well because! ‘R-ENEW’ YOUR INNER PEACE: Get Cozy with this Faux Fur Throw
Snuggled with by the fire with THIS book ( from The Bookstore Plus, of course)
And a cup of tea with THIS monthly tea subscription: (photo below)
‘RESTORE’ YOUR BODY WITH SOME KITCHEN LOVE: THIS Kitchen Glow-Up with this Cookbook And Mortar & Pestle will do the trick !
Emily Reynolds Bergh: R Fearless Founder!
My list this year is all about local love! And if I have learned anything about this year it is truly that there is “NO PLACE LIKE HOME!’ My mom named me after Auntie Em and I am totally in love with my hometown this year, like never before!
My favorite store to shop in upstate NY is The Birch Store. It’ a locally owned boutique and the owners actually styled Jon Bon Jovi (I am pretty sure that is the rumor) so each piece from a keychain to a notecard is thoughtfully picked out. I am digging THIS Hobo bag (photo below):
Also, because I have a daughter named Opal I am now obsessed with all things Opal. This little shop in Oregon is a wholesale client for Robin Haley and I love, love, love their Instagram and found these super cute and affordable Opal earrings (photo below).
I want to chop away at the New York Times bestseller list, so I am asking for an e-gift card from my favorite local bookstore, The Bookstore Plus. I literally cried happy tears and danced a happy dance when we confirmed them as a client this year. I truly love them so much! https://www.thebookstoreplus.com
Found this cool shop on Etsy that is also founded in The Adirondacks—I am really crushing on this ADK pendant and really want it in my stocking (photo above)!
Julie Cohen R In-House English Teacher
This year is all about being comfy and cozy in my home because that’s just about all we can do!
Dr Teals® Pink Himalayan Epsom Salt Scrub smells SO good. This is a perfect stocking stuffer, and I recommend this scent in any of Dr Teals products.
Okay, bear with me here. I have never been into the idea of matching my children or my husband or … anyone for that matter. But last year I jumped on the family jammie train, and I’m never gonna look back. There’s something about matching in our cute jammies that makes being stuck at home on quarantine a little more bearable. Also, when everyone is driving me insane, I’m reminded that hey, we are on the same team. We can do this. This year, I’ve had my eye on these LC Lauren Conrad ones for Kohls.
This year is all about searching for serenity in absolute chaos, amiright?? I love Boss Babes, a feminist coloring book, created by my buddy Michelle Volanksy. Pour yourself a glass of wine and relax coloring in Beyoncé, Meryl Streep, Malala, Ruth Badar Ginsburg, Adele, and all your other favorite queens.
Since I’ve spent so many hours staring at my walls, I’ve finally gotten around to framing some stuff, but now that I’ve started, I want more and more! Lately, I am loving the art by Vidhya Nagarajan. This season, I have my eye on her Foodie Alphabet. (photo above)
I’m in love with these Paper for The People paper art creations by Alexis Viele. Just listen to her mission: “This project was created in celebration of the good that exists within the tremendously difficult, and the incredible humans who inspire others to daily seek joy and find power within.” The portraits she creates are amazing!
Thank You and we all wish you the happiest of holidays!
The R Public Relations Team